HELP CENTER

Everything you need to get flying

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Hi — I'm the Syzafi help assistant. Ask me anything about the dashboard, your trial, the scoreboard, or your account.

Instant answers, searched from our Help Center & FAQ — nothing leaves your browser.

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Getting Started

Create an account, start your 14-day trial, and open the Command Deck.

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Using the Dashboard

Pick a coin and read every panel — price, Fibonacci, Gann, lunar, confluence.

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The Scoreboard

What the hit rates, p-values, and verdicts actually mean.

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Account & Trial

Trial length, what unlocks, and what happens when it ends.

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Data & Sources

Where prices come from and how fresh they are.

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Troubleshooting

Fixes for the most common issues.

Getting Started

Syzafi runs entirely in your browser — nothing to install.

1. Start your free trial

Go to Start Free Trial, enter your name, email, and a password (6+ characters). No card is required. Your 14-day trial begins immediately and unlocks the full dashboard and all lessons.

2. Open the Command Deck

Click Dashboard in the top nav. It opens on XRP by default.

3. Pick your coin

Use the search box at the top of the dashboard to switch to any of the top ~100 Coinbase coins — type a name or ticker ("Bitcoin", "ETH", "SOL") and select it. Every panel recomputes instantly.

Using the Dashboard

The Command Deck is a single-instrument panel. Each card is a different lens on the coin you've selected.

Price & Fibonacci

The big number is the live price (streaming from Coinbase). The chart shows 120 days of daily closes with Fibonacci retracement levels drawn between the swing high and low. When price sits within 2% of a level, that row highlights. Read these as attention maps — where orders cluster — not guarantees.

Gann Square of 9

The eight Square-of-9 levels nearest the live price. Honest use: note the two levels bracketing today's price and check back later — don't scan history for hits after the fact.

Lunar Timeline & Confluence Windows

Upcoming new/full moons (exact elongation crossings), and the dates where a Gann time count (90/144/180/360 days from a swing point) lands within ±2 days of a moon phase. Those are the dates cycle traders watch hardest.

The honesty card

At the bottom, the backtest summary reminds you what these methods actually scored. It's there on purpose.

Reading the Method Scoreboard

The Method Scoreboard rates each theory against real price history.

  • Hit rate — how often real price turns landed near the method's levels/dates.
  • p-value — the chance random data would score as well. Below 0.05 is the usual "interesting" bar; above it means no edge.
  • Beats random? — the bottom line. "No" means chance explains it.
  • Verdict badgeNo edge, Failed replication, or Not yet scored.

A single low p-value isn't enough — see our lunar case study for how a "significant" result died in the split-half test.

Account & Trial

Your trial lasts 14 days and unlocks everything. The account chip in the top-right shows days remaining.

When the trial ends

The dashboard and premium lessons (3–6) lock. Your account, email, and settings are preserved. Paid plans aren't live yet — when they launch you'll see the price before anything is charged.

Signing out

Use "Sign out" in the account chip. Log back in anytime from the login page.

Forgot your password?

Self-serve password reset is coming soon. In the meantime, email hello@syzafi.com and we'll help.

Data & Sources

Live prices stream from Coinbase's public WebSocket. Daily candles and the coin list come from Coinbase and CoinGecko, proxied and cached through our API (spot ~60s, candles ~1h) to respect free rate limits.

If a feed is briefly unavailable, the dashboard shows a clear fallback state instead of passing off stale numbers as live. The backtest figures on the scoreboard come from xrp-astronomy/ and update when we re-run the tests on fresh history.

Troubleshooting

The dashboard shows "—" or won't load data

Usually a temporary network or feed hiccup. Refresh the page; if it persists, check your connection or try another coin. Live ticks require an open WebSocket, which some corporate networks block.

The chart is empty for a coin

A few newly listed coins don't yet have 120 days of daily history on Coinbase — the price still streams, but the Fibonacci chart needs enough candles. Pick a more established coin to see the full panel.

I'm logged in but the dashboard is locked

Your trial may have ended (check the account chip). If you believe that's wrong, email us.

Something else

Reach us at hello@syzafi.com — include your browser and what you were doing.

Ready to explore?

Open the Command Deck and draw these methods live on any top-100 coin.